Privacy Policy

Our Commitment to Your Privacy

At 8g88, we understand that your privacy is fundamental. This Privacy Policy explains in clear terms how we collect, store, use, and protect the personal information you share with us when you use the 8g88 platform, including our cricket betting, live casino, slots, and crash game services accessible to players across Bangladesh.

By accessing or using any part of the 8g88 platform, you acknowledge that you have read and understood the practices described in this document. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users aged 21 and above who are eligible to participate in online gambling activities on our platform.

1. Information We Collect

8g88 collects personal information when you register an account, make a deposit or withdrawal, place a bet, or contact our support team. The categories of information we gather are described below.

1.1 Account Registration Data

When you create an 8g88 account, we collect the following information:

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Username and encrypted account password
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)

1.2 Identity Verification (KYC) Data

To comply with responsible gaming and anti-fraud obligations, we may request the following documents:

• A government-issued photo ID (National ID Card, passport, or driving licence)
• A recent utility bill or bank statement as proof of address
• A selfie photograph for liveness verification when required

1.3 Technical & Usage Data

When you access 8g88 through any browser or mobile application, we automatically collect:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session timestamps, pages visited, games played, and betting history

2. How We Use Your Information

The personal data we collect from you serves specific, defined purposes. 8g88 uses your information to:

• Verify your identity and confirm you meet the minimum age requirement of 21+
• Process deposits via bKash, Nagad, Rocket, and Upay, and manage your BDT account balance
• Deliver the gaming services you have requested, including cricket betting, live casino, and slots
• Send account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Prevent fraud, detect suspicious activity, and enforce our responsible gaming commitments
• Improve our platform through analytics and personalise the user experience where permitted

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. We will not contact you with unsolicited promotional material unless you have explicitly opted in to marketing communications.

3. Payment & Financial Data

8g88 supports multiple Bangladesh-friendly payment channels including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction on our platform, our payment processor captures the transaction details necessary to complete the operation — for example, your registered mobile wallet number, transaction reference ID, and the BDT amount.

To protect you and the integrity of our financial system, 8g88 applies the following safeguards to all payment data:

• Full card or wallet numbers are never stored on 8g88 servers — only tokenised references are retained
• All payment communications are encrypted end-to-end using SSL/TLS protocols
• Withdrawal requests undergo identity verification before funds are released to ensure they reach the rightful account holder

4. Sharing Your Information

8g88 does not sell, trade, or rent your personal data to any third party for their own commercial purposes. We may, however, share limited data with trusted partners strictly as necessary to operate our service. All third-party partners are contractually bound to handle your data with equivalent confidentiality.

4.1 Service Providers

We engage reputable third-party service providers to assist with payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, customer support tools, and platform analytics. These providers access only the minimum data necessary for their designated function and are prohibited from using it for any other purpose.

4.2 Legal & Regulatory Obligations

We may disclose your information when required to do so by a valid court order, governmental authority, or regulatory body. In such cases, 8g88 will disclose only the specific data requested and will, where legally permissible, notify you of the disclosure.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, user data may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform prior to your data becoming subject to a materially different privacy policy.

5. Cookies & Tracking Technologies

8g88 uses cookies and similar tracking technologies to maintain session continuity, understand user behaviour, and improve the overall gaming experience. The types of cookies we use include:

• Essential cookies — required for core functions such as login session management and security token validation
• Analytics cookies — used to understand aggregate usage patterns and identify performance bottlenecks
• Preference cookies — remember your chosen language, display settings, and notification preferences
• Security cookies — detect unusual login behaviour and help prevent unauthorised account access

You may control or delete cookies through your browser or device settings. Please note that disabling essential cookies may impair your ability to log in or use certain features of the 8g88 platform.

6. Data Retention

8g88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and our internal compliance obligations. In practice, account data is typically retained for the duration of your active account plus a reasonable period thereafter to resolve any disputes, enforce our terms, or satisfy regulatory record-keeping requirements.

Upon account closure, we will securely erase or anonymise your personal data within a reasonable timeframe, except where retention is required for legal, tax, or anti-money-laundering purposes. Anonymised or aggregated data that can no longer identify you may be retained indefinitely for statistical analysis.

7. Your Rights Over Your Data

As a user of the 8g88 platform, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address provided in the Contact section below.

• Right of Access — you may request a copy of all personal data we hold about you
• Right of Rectification — you may request correction of any inaccurate or incomplete data we hold
• Right to Erasure — you may request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances
• Right to Object — you may object to the processing of your data for direct marketing at any time, and we will act on that objection immediately

To submit a data rights request, please write to us at the support email address listed in Section 12 of this policy. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

8. Security Measures

8g88 takes the security of your personal data seriously. We maintain a layered security architecture that includes 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, rate-limiting and anomaly detection on login and transaction endpoints, and regular third-party security assessments to identify and remediate vulnerabilities.

Despite our best efforts, no system is entirely immune from risk. If you believe your 8g88 account has been compromised, please contact our support team immediately so we can take swift protective action including account suspension, password reset, and transaction investigation. We encourage all users to choose strong, unique passwords and to enable two-factor authentication where available.

9. Children's Privacy

The 8g88 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a minor has registered an account or provided personal data without parental consent, we will immediately suspend the account and securely delete all associated data.

Parents and guardians who believe their child may have accessed or registered on our platform are encouraged to contact us immediately at the email address provided in Section 12. We take underage gambling very seriously and have zero tolerance for it.

10. Third-Party Links

The 8g88 website or app may from time to time reference third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, or Spribe in an informational context. This Privacy Policy applies solely to data collected and processed by 8g88 directly. We are not responsible for the privacy practices of any external provider, and we recommend that you review the privacy policies of any third-party service you engage with independently.

11. Changes to This Privacy Policy

8g88 reserves the right to update or revise this Privacy Policy at any time. Any substantive changes — particularly those that expand the ways in which we use your personal data — will be communicated to registered users via email notification or a prominent banner on the platform homepage at least 14 days before the changes take effect.

Your continued use of the 8g88 platform following the effective date of any amended policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewingit periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8g88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding promptly and resolving any data-related issue to your satisfaction.

You can reach us by email at [email protected] — please include your registered username and a brief description of your query so we can direct your request to the appropriate team without delay. Our support team is available 24/7 and aims to respond to all privacy-related enquiries within 2 business days.